On Stage
The ideas that move
The ideas that move
organizations forward.
Our principals bring the same rigor and precision to the stage that we bring to our client engagements — delivering keynotes and workshops that change how leaders think about experience, performance, and their organizations.
Signature Talks
45 – 75 min
45 – 60 min
Half-day or full-day
30 – 50 min
45 – 60 min
45 – 90 min
Half-day intensive
Programs that go beyond inspiration to provoke real change.
The Architecture of Delight
Beyond Service Recovery: Building Systems That Don't Break
The Frontline Manager as Experience Designer
Measuring What Matters: The Metrics That Lie to You
The Consistency Problem: Why Good Organizations Deliver Mediocre Experiences
Designing for Memory: The Behavioral Science of Unforgettable Experiences
From Promise to Performance: Closing the Execution Gap
Recent Venues
Where we have spoken.
We are selective about speaking engagements. We accept invitations where the audience is genuinely ready to be challenged and the organization is open to changing how it operates.
IAAPA Expo — International Association of Amusement Parks and Attractions
HITEC — Hospitality Industry Technology Exposition and Conference
Experience Design Summit — Annual Executive Forum
State Tourism Leadership Conferences — Multiple States
Private Executive Retreats — Multiple Fortune 500 Clients
60+
Keynotes delivered
18
Industry conferences
97%
Recommend rating
The most challenging and actionable keynote we've booked in five years of running this conference. Our attendees are still talking about it.
Program Director · Experience Design Summit
Book a keynote or workshop.
We accept a limited number of speaking engagements each year. Reach out with your event details and we'll let you know if it's a fit.